Mediation Concept

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We've got the answer to unresolved conflict.

Mediation works well as a means of nipping conflict in the bud. Our highly-experienced mediators can get people talking and finding a resolution to their conflict. And, even if they have had to endure a grievance, investigation, or court process, mediation also gives people an opportunity to get their relationship back on track.

We have 23 years’ experience of applying our unique approach to the widest range of disputes: with individuals and teams, around complaints as well as disputes, and with all manner of interpersonal and commercial matters. We also offer an unrivalled online mediation service for greater flexibility to meet our clients’ needs.

Mediation at Work Place (ICON)

Our workplace mediation service can be used for disputes involving up to three parties, as well as entire groups and teams. Issues could include personality clashes, miscommunications, grievance-type issues, and low-level cases of bullying and harassment.

Conflict in the workplace is common and can occur at all levels.

Our one-day workplace mediation service is a quick, cost-effective, and private method of resolving disputes: saving the stresses and costs of formal action, minimising absenteeism, and conforming to current best practice. It focuses on all parties getting what they want from their working relationships with others, and on moving forwards amicably with a mutual agreement.

We can also provide workplace mediation for teams in dispute – where there are four or more parties involved – in a process that can spread over multiple days.

Workplace mediation is used to address:

  • Personality clashes
  • Allegations of bullying, harassment, and unfair treatment
  • Communication issues
  • Issues with management styles
  • Re-organisation or re-deployment difficulties

And benefits include:

  • Working relationships are preserved, improved, and future-proofed
  • Costly and time-consuming formal action is avoided
  • Staff can be retained and training needs are identified
  • The employer conforms to legislation and best practice

Neighbourhood Mediation

Our neighbourhood mediation service can help neighbours to get back on good terms. Issues that mediation can resolve include boundary disputes, anti-social behaviour, fall outs over parking and upkeep of communal areas, and general interpersonal conflicts.

Neighbourhood disputes are common, and can cause a great deal of bad feeling between people

Mediation is a quick, cost-effective and private method of resolving your dispute, saving you from the stresses and costs of court of formal action. An expert mediator can get you and your neighbours talking again: clearing up misunderstandings, agreeing practical steps for how to make things better between you, and moving on from your disagreements.

Neighbourhood mediation is used to address:

  • Noise and anti-social behaviour
  • Boundary disputes
  • Disputes over hedges, trees, and fences
  • Parking and shared access
  • Upkeep of communal areas

And benefits include:

  • Working relationships are preserved, improved, and future-proofed
  • Costly and time-consuming formal action is avoided
  • Tenancies can be retained

Tenancy Mediation

Our tenancy mediation service can help to resolve interpersonal disputes between tenants and landlords. Potential reasons for conflict could include rent arrears, maintenance issues, upkeep of communal areas, and disagreements over responsibilities.

Disputes between landlords and tenants are common, and often end up with legal action.

Tenancy mediation is a straightforward way of resolving disputes between landlords and tenants. It provides the perfect setting for a constructive and facilitated discussion, providing an opportunity for all parties involved to communicate more positively. This can help them to understand one another’s concerns and to jointly come up with ideas for how to end their ongoing dispute

Tenancy mediation is used to address:

  • Rent arrears
  • Maintenance and repair issues
  • Disagreements over responsibilities
  • Security deposit issues

And benefits include:

  • The tenant-landlord relationship is preserved and improved
  • Costly and time-consuming formal action is avoided
  • Tenancy can be retained
  • The landlord conforms to legislation and best practice